Dispatcher – Dumpster Delivery Service

Job Summary

The Roll-Off Dispatch position is integral to customer satisfaction. As a dispatcher you will be responsible for meeting and exceeding the customer’s expectation through accurate, prompt, and efficient roll-off dispatching.  Communication is key as you balance the workload and available resources.  Effective phone and written skills are necessary as you communicate with customers, your office team, and the driver team. Strong analytical skills are needed to determine the most cost-effective location to bring each load which may be dependent on type of material, weight, traffic, scheduled work, etc.   
 
In addition to the primary function of dispatching you will also be required to work with our Trash Kans team to handle phone calls and issues that arise. You will work closely with all departments as we sell services and manage our customers’ needs. Escalated situations can occur and must be handled with professionalism.  

Highlights
• Hourly Position with Paid Vacation
• Health, Vision, Dental coverage
• Matching 401K
• Paid Time Off for Vacations and Holidays
• Pay Based on Experience
• Voluntary Life, Accidental Death and Dismemberment available
• Short-Term Disability and Accident Insurance is available
• We’re a Local Company that Values Family and the Community
• Location: 192 Farabee Drive, Lafayette, IN 47905 

Company Description

Trash Kans exists to maintain clean and healthy communities for generations. Our professional team accomplishes this by providing our neighbors with environmental and waste services with honesty and integrity. 

We’re a local garbage company providing friendly garbage service for Tippecanoe County, Indiana and surrounding areas. We’re ready to serve with a wide range of waste solutions; commercial and residential weekly service, remodeling and renovations, or a general construction project.  As a local business we understand that our customers are also our neighbors. This allows us to provide personalized service and it’s what sets us apart.

We work as a team at Trash Kans. Each role is an important and valued part of the TK organization. A strong team allows us to work efficiently to provide superior service to our customers. We support efforts like quality training and communication to ensure each team member is safe, efficient, informed, and acts with integrity when working together and with our customers. 

Essential Duties and Responsibilities 

• Coordinate daily workload for drivers efficiently, analytically and safely  
• Work with sales team/dispatchers to complete work in efficient manner 
• Communicate with customers confirming needs, issues, and requests 
• Communicate with sales team about specifics regarding jobs (time, eta, placement, size etc.) 
• Relay information to drivers regarding specific job site/customer needs  
• Track daily work troubleshooting any problems that may arise 
• Verify paperwork supplied by drivers for accuracy before input into the billing system 
• Perform other special projects and tasks as assigned 
• Work with supervisors, making them aware of any unsafe situations, problems with drivers, and letting them know if other drivers are needed to complete the work. 
• Support the rest of the team by handling all phone calls. 

Education and Experience

• High School Diploma or GED 
• 2-year associates degree or 2 years of relevant work experience 

Other Knowledge, Skills or Abilities Required 

• Experience with Microsoft Office 
• Work experience that required the use of a computer 
• Ability to use Google Maps or other mapping software 
• Work in a team environment 
• Attention to detail 
• Stay calm and respectful in stressful situations 
• Quick and confident decision making 
• Ability to multitask 
• Communication skills